Hello
I've got a question about replies templates.
I created a new template and I left "Template" box empty. When I choose this template from dropdown list during servicing the ticket, my reply in new popup window is already filled with text:
"Dear (Name)
Best regards,
**** ****
...
"
Even when I choose predefined by OTRS "empty answer" this window isn't empty.
I would like to have really empty window there. Is this situation normal or maybe I have to change something else?
Best regards,
Tom
[SOLVED]Answer templates
Moderator: crythias
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ThomasPL10
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[SOLVED]Answer templates
Last edited by ThomasPL10 on 24 Sep 2014, 14:24, edited 1 time in total.
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crythias
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Re: Answer templates
Salutation and signature applicable to the queue apply regardless of reply.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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reneeb
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Re: Answer templates
There is the Sysconfig option Ticket::Frontend::ResponseFormat where you can delete all the stuff (except "$QData{"StdResponse"}"). But keep in mind that this will remove the salutation and signatures from *all* answer templates.
Perl / Znuny development: http://perl-services.de
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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ThomasPL10
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Re: Answer templates
Thank you reneeb. That was it!