Pre-fill Article Fields

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dstover
Znuny advanced
Posts: 135
Joined: 04 Jun 2013, 23:14
Znuny Version: 3.3.3
Real Name: Dan Stover
Company: EMAC, Inc.

Pre-fill Article Fields

Post by dstover »

I am creating a data entry screen (activity dialog) within Process Management where I would like to be able to go back to it several times, with all the previous fields filled in. I am able to do this with dynamic fields, but not with article fields. I am using article fields because they allow for attaching a file and I could not figure out another way to include that functionality.

My question is: Is there a way to pre-fill article fields before displaying them in an activity dialog data entry screen. I am using OTRS 3.3.3 and MySQL.

Thanks in advance for any assistance...Dan.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
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