send e-mail from process

[undefine]

hi!
I create process. On two steps i need to send templated( with values from dynamicfield) e-mails to two e-mails. To both e-mails different template.

Is there any way to do it "right way"?

In TicketArticleCreate there is no way to create e-mail external.

The best idea which i have is create external script which create and send e-mail based on data drawn from the database, and then execute it from generic agent, but - this is definitely not "right way"

Have you any better idea to do it?

[crythias]

on the one hand, you probably should create an event.
On another, you might be considering whether you want a process or a change, because you might find the ITSM Change with Change Advisory Board to be more suitable for this purpose.