i would like to disable option to create ticket via site. Anyone can tell me how i can do this?
disable create tickets
Moderator: crythias
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martingg
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disable create tickets
Hi,
i would like to disable option to create ticket via site. Anyone can tell me how i can do this?
i would like to disable option to create ticket via site. Anyone can tell me how i can do this?
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reneeb
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Re: disable create tickets
For whom? For the agents or for the customers?
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martingg
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Re: disable create tickets
Customers vel users
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reneeb
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Re: disable create tickets
To disable ticket creation in the customer portal, you need to deactivate the SysConfig setting CustomerFrontend::Module###CustomerTicketMessage
But I don't understand why one would use the customer portal without the ability to create tickets...
But I don't understand why one would use the customer portal without the ability to create tickets...
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martingg
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Re: disable create tickets
i dont thee those module list below
Frontend::Customer::ViewFAQExplorer
Frontend::Customer::ViewFAQSearch
Frontend::Customer
Frontend::Agent::CustomerSearch
Frontend::Customer::ViewChangeScheduleOverview
Frontend::Agent
Frontend::Agent::CustomerSearch
Frontend::Agent::Ticket::ViewSearch
Frontend::Customer
Frontend::Customer::Ticket::ViewNew
Frontend::Customer::Ticket::ViewPrint
Frontend::Customer::Ticket::ViewSearch
Frontend::Customer::Ticket::ViewZoom
Frontend::Customer::Ticket::ViewNew
Frontend::Customer::Ticket::ViewSearch
Frontend::Customer::ViewFAQExplorer
Frontend::Customer::ViewFAQSearch
Frontend::Customer
Frontend::Agent::CustomerSearch
Frontend::Customer::ViewChangeScheduleOverview
Frontend::Agent
Frontend::Agent::CustomerSearch
Frontend::Agent::Ticket::ViewSearch
Frontend::Customer
Frontend::Customer::Ticket::ViewNew
Frontend::Customer::Ticket::ViewPrint
Frontend::Customer::Ticket::ViewSearch
Frontend::Customer::Ticket::ViewZoom
Frontend::Customer::Ticket::ViewNew
Frontend::Customer::Ticket::ViewSearch
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reneeb
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Re: disable create tickets
The option is in group "Ticket", subgroup "Frontend::Customer::ModuleRegistration"
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crythias
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Re: disable create tickets
Your agents are going to be frustrated not being able to search tickets.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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reneeb
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Re: disable create tickets
How is the creation of tickets in the customer portal related to the ticket search in the agent portal? Or did I misunderstand anything (either your post or the thread start)?crythias wrote:Your agents are going to be frustrated not being able to search tickets.
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crythias
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Re: disable create tickets
martingg wrote:i dont thee those module list below
Frontend::Customer::ViewFAQExplorer
Frontend::Customer::ViewFAQSearch
Frontend::Customer
Frontend::Agent::CustomerSearch
Frontend::Customer::ViewChangeScheduleOverview
Frontend::Agent
Frontend::Agent::CustomerSearch
Frontend::Agent::Ticket::ViewSearch
Frontend::Customer
Frontend::Customer::Ticket::ViewNew
Frontend::Customer::Ticket::ViewPrint
Frontend::Customer::Ticket::ViewSearch
Frontend::Customer::Ticket::ViewZoom
Frontend::Customer::Ticket::ViewNew
Frontend::Customer::Ticket::ViewSearch
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
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