[SOLVED] GenerateDashboardStats.pl - FAQ::Language is empty

[dave2006]

I have OTRS 3.3.5 and I'm getting a failure in the FAQ portion of the GenerateDashboardStats.pl cron job

I must have something setup wrong, but I don't know how to check what.

This is the email I get every hour

What do I check to get more information on solving this?

Subject: Cron <otrs@slice3> $HOME/bin/otrs.GenerateDashboardStats.pl >> /dev/null
Date: Thu, 03 Apr 2014 23:05:05 +0000

ERROR: OTRS-otrs.GenerateDashboardStats.pl-02 Perl: 5.14.2 OS: linux Time: Thu Apr 3 23:05:04 2014

Message: Base class package "Kernel::System::FAQ::Language" is empty.
(Perhaps you need to 'use' the module which defines that package first,
or make that module available in @INC (@INC contains: /var/www/otrs/Custom /var/www/otrs/Kernel/cpan-lib /var/www/otrs /var/www/otrs/Kernel/System/FAQ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .).
at /var/www/otrs/Kernel/System/FAQ.pm line 26
BEGIN failed--compilation aborted at /var/www/otrs/Kernel/System/FAQ.pm line 32.
Compilation failed in require at /var/www/otrs/Kernel/System/Stats/Static/FAQAccess.pm line 15.
BEGIN failed--compilation aborted at /var/www/otrs/Kernel/System/Stats/Static/FAQAccess.pm line 15.


Traceback (22520):
Module: Kernel::System::Stats::GetObjectBehaviours (OTRS 3.3.5) Line: 1538
Module: Kernel::System::Stats::StatsGet (OTRS 3.3.5) Line: 275
Module: Kernel::System::Stats::StatsListGet (OTRS 3.3.5) Line: 680
Module: main::Run (unknown version) Line: 79
Module: /var/www/otrs/bin/otrs.GenerateDashboardStats.pl (unknown version) Line: 177

[crythias]

at first blush guess, packages

[dave2006]

Okay, found my problem. the otrs user didn't have access to the Kernel/System/FAQ folder - FAQ was installed via website, so had the permissions of the websever, which was not the same as the cron user (in my case). So, I changed the owner of the Kernel/System/FAQ to my cron user "otrs".

This is probably not a problem for most users.