[SOLVED] Add dynamic field to dashboard

[zip]

Hi

when i wanna display a dynamic field to the agent dashboard, it is empty:

dashboard.jpg

agents can set this date if they want in the AgentTicketZoom at FreeFields, so sometimes it is empty and sometimes not. i made some tickets with the date and its everytime empty in the dashboard view.

first of all i made the dynamic field:

dynamic_field.jpg

then i added it in the sysconfig Frontend::Agent::Dashboard:

ticketnew.jpg

i red this post viewtopic.php?f=53&t=18504 and updated the Kernel/Output/HTML/DashboardTicketGeneric.pm

atleast i wanted to change the Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl like they said in this post viewtopic.php?f=62&t=21982&p=86929&hili ... ard#p86929 but when i try my hole dashboard is getting weird.
i uncommented the block from line 483-489

Code: Select all

#            <td class="W10pc">
#                <a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$Data{"TicketID"}" title="$QData{"Title"}" class="AsBlock MasterActionLink">$Data{"TicketNumber"}</a>
#            </td>
#            <td class="W50pc">
#                <div title="$QData{"Title"}">$QData{"Title","70"}</div>
#            </td>
#            <td>$QData{"Time"}</td>

and changed it to

Code: Select all

           <td class="W10pc">
               <a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$Data{"TicketID"}" title="$QData{"Title"}" class="AsBlock MasterActionLink">$Data{"TicketNumber"}</a>
           </td>
           <td class="W50pc">
               <div title="$QData{"Title"}">$QData{"Title","70"}</div>
           </td>
           <td>$QData{"Priority"}</td>
			<td>$QData{"TicketID"}</td>
			<td>$QData{"Service"}</td>
			<td>$QData{"Queues"}</td>
			<td>$QData{"Title"}</td>
			<td>$QData{"CustomerUserID"}</td>
			<td>$QData{"Owner"}</td>
			<td>$QData{"DynamicField_ProjectedCompletionTime"}</td>
			<td>$QData{"Created"}</td>
			<td>$QData{"State"}</td>
			<td>$QData{"Time"}</td>

i think the error is somwhere in my last step but i have no clue.

any help would be appreciated!

zip

[RStraub]

Try to add "DynamicField_" in front of your dynamic field name, so that in your Sysconfig it reads:

Frontend::Agent::Dashboard:

DynamicField_ProjectedCompletionTime

[zip]

where?

[RStraub]

Sorry, edited my post.

Edit it in the sysconfig, from the last screenshot where you marked your dynamic field in red

[zip]

still empty!

do i have to change the Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl?

because when i do like i posted above it is showing this:

dashboard_weird.jpg

[jojo]

no need to change the templates.

just add it the field to the sysconfig. You have to Put DynamicField_ in front of the name of the field

[zip]

it still dont work!

but when i create a new dynamic field, do the changes in sysconfig and add it to the dashboard it works...

so i deleted the old one and thats it!

thanks a lot for your help!!

[rodolphoramos]

It works for me to, and i do the same thing, add the prefix "DynamicField_" and create a new DynamicField and everything work fine.

Thanks a lot!!!!