I'm trying to open a new ticket by sending an e-mail but it's not working.
When I run the otrs.postmaster.pl script the following msg appears:
ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.14.2 OS: linux Time: Mon Apr 14 14:32:19 2014
Message: Need OldTicketData in Data!
Traceback (23217):
Module: Kernel::System::Ticket::Event::TriggerEscalationStopEvents::Run (OTRS 3.3.4) Line: 45
Module: Kernel::System::EventHandler::EventHandler (OTRS 3.3.4) Line: 252
Module: Kernel::System::Ticket::TicketCreate (OTRS 3.3.4) Line: 577
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.4) Line: 189
Module: Kernel::System::PostMaster::Run (OTRS 3.3.4) Line: 388
Module: (eval) (unknown version) Line: 110
Module: ./otrs.PostMaster.pl (unknown version) Line: 80
Any Idea?
Open new ticket by e-mail
Moderator: crythias
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- Znuny newbie
- Posts: 19
- Joined: 28 Aug 2013, 15:41
- Znuny Version: 3.1.7
Re: Open new ticket by e-mail
how did you run the PostMaster.pl? What did you change on sysconfig and/or code?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 19
- Joined: 28 Aug 2013, 15:41
- Znuny Version: 3.1.7
Re: Open new ticket by e-mail
I ran the script like manual sais: "cat ../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl"
I added an e-mail address and a postmaster e-mail account in sysconfig, I did everything that is in manual.
I added an e-mail address and a postmaster e-mail account in sysconfig, I did everything that is in manual.
Re: Open new ticket by e-mail
the script as you run it will just create the testmail.
All other emails will be fetched by the PostmasterMailbox. pLease check the logs, the cronjobs etc
All other emails will be fetched by the PostmasterMailbox. pLease check the logs, the cronjobs etc
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com