Trouble with a simple ACL

[ksbuchanan]

Objective: If queue = 'Network', restrict priority to '1 Very High' and '2 High'

...so, I copied the code below into Config.pm. I open a new Phone Ticket and select Network Queue - but the Priority dropdown doesn't change. ...what am I doing wrong?? I've read the ACL documents, and tried to copy/paste the examples...but they don't work.

Thanks!!!
Kevin

Code: Select all

$Self->{TicketAcl}->{'ACL-Network-Priority'} = 
{
                     # match properties
   Properties => {

        Queue => { Name => ['Network'], },
   },

   Possible => {
        Ticket => { Priority  => ['1 Very High','2 High'],
                  },
   },
};

[ksbuchanan]

...anyone have any useful advice/tutorial for how to configure an ACL? AND...I've tried every example in the online docs (of course, modified the values to match specific queues/priorities/etc, within our build).

I don't doubt that ACLs work...but...they DON'T work for me!!

Thank you for ANY help provided!

-Kevin

[crythias]

By "Don't work" ... it means... what? In stock OTRS, "Doesn't work" would mean the example you gave may not allow any Priority to be set because the priorities are misspelled, numbering and upper case.

Screenshots of your priority list would be helpful, as well as knowledge of what screen is relevant to your ACL.

I can confirm that this:

Code: Select all

  $Self->{TicketAcl}->{'ACL-Network-Priority'} =
  {
                       # match properties
     Properties => {

          Queue => { Name => ['Network'], },
     },

     Possible => {
          Ticket => { Priority  => ['5 very high','4 high'],
                    },
     },
  };

results in this:

ACL - Priority.jpg

[skullz]

be note, ACL wont work on root@localhost account. Login as another admin..

[wurzel]

Hi,

... and use GUI ACL Editor

Flo