debian 7 x64
apache2 + mysql
otrs installed on my notebook has 2 problems that are happening :
1. problem
clicking 'ticket' -> Queue view or status view, it appears : https://docs.google.com/document/d/1Q1Z ... cHmYc/edit
error : https://docs.google.com/document/d/1_n- ... sp=sharing
logs apache :
[Tue Apr 15 12:53:28 2014] -e: Use of uninitialized value in subtraction (-) at /var/www/sac.riotinto.cflex.com.br/htdocs/Kernel/Output/HTML/NotificationSchedulerCheck.pm line 60.
[Tue Apr 15 12:53:28 2014] [error] Can't locate object method "new" via package "Kernel::System::GeneralCatalog" (perhaps you forgot to load "Kernel::System::GeneralCatalog"?) at /var/www/sac.cflex.com.br/htdocs//Kernel/Output/HTML/TicketOverviewPreview.pm line 44.\n
[Tue Apr 15 12:54:44 2014] -e: Use of uninitialized value in subtraction (-) at /var/www/sac.riotinto.cflex.com.br/htdocs/Kernel/Output/HTML/NotificationSchedulerCheck.pm line 60.
[Tue Apr 15 12:54:44 2014] [error] Can't locate object method "new" via package "Kernel::System::GeneralCatalog" (perhaps you forgot to load "Kernel::System::GeneralCatalog"?) at /var/www/sac.cflex.com.br/htdocs//Kernel/Output/HTML/TicketOverviewPreview.pm line 44.\n
config apache2 :
Code: Select all
<VirtualHost *:80>
ServerName sac.riotinto.cflex.com.br
ServerAdmin suporte@cflex.com.br
ScriptAlias /otrs/ "/var/www/sac.riotinto.cflex.com.br/htdocs/bin/cgi-bin/"
Alias /otrs-web/ "/var/www/sac.riotinto.cflex.com.br/htdocs/var/httpd/htdocs/"
<IfModule mod_perl.c>
# Setup environment and preload modules
Perlrequire /var/www/sac.riotinto.cflex.com.br/htdocs/scripts/apache2-perl-startup.pl
# Reload Perl modules when changed on disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
# general mod_perl2 options
<Location /otrs>
ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
<IfModule mod_version.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
Order allow,deny
Allow from all
</IfModule>
</Location>
# mod_perl2 options for GenericInterface
<Location /otrs/nph-genericinterface.pl>
PerlOptions -ParseHeaders
</Location>
</IfModule>
<Directory "/var/www/sac.riotinto.cflex.com.br/htdocs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
<IfModule mod_version.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
Order allow,deny
Allow from all
</IfModule>
<IfModule mod_deflate.c>
AddOutputFilterByType DEFLATE text/html text/javascript text/css text/xml application/json text/json
</IfModule>
</Directory>
<Directory "/var/www/sac.riotinto.cflex.com.br/htdocs/var/httpd/htdocs/">
AllowOverride None
<IfModule mod_version.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
Order allow,deny
Allow from all
</IfModule>
<IfModule mod_deflate.c>
AddOutputFilterByType DEFLATE text/html text/javascript text/css text/xml application/json text/json
</IfModule>
# Make sure CSS and JS files are read as UTF8 by the browsers.
AddCharset UTF-8 .css
AddCharset UTF-8 .js
# Set explicit mime type for woff fonts since it is relatively new and apache may not know about it.
AddType application/font-woff .woff
</Directory>
<IfModule mod_headers.c>
# Cache css-cache for 30 days
<Directory "/var/www/sac.riotinto.cflex.com.br/htdocs/var/httpd/htdocs/skins/*/*/css-cache">
<FilesMatch "\.(css|CSS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
# Cache css thirdparty for 4 hours, including icon fonts
<Directory "/var/www/sac.riotinto.cflex.com.br/htdocs/var/httpd/htdocs/skins/*/*/css/thirdparty">
<FilesMatch "\.(css|CSS|woff|svg)$">
Header set Cache-Control "max-age=14400 must-revalidate"
</FilesMatch>
</Directory>
# Cache js-cache for 30 days
<Directory "/var/www/sac.riotinto.cflex.com.br/htdocs/var/httpd/htdocs/js/js-cache">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
# Cache js thirdparty for 4 hours
<Directory "/var/www/sac.riotinto.cflex.com.br/htdocs/var/httpd/htdocs/js/thirdparty/">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=14400 must-revalidate"
</FilesMatch>
</Directory>
</IfModule>
# Limit the number of requests per child to avoid excessive memory usage
#MaxRequestsPerChild 4000
</VirtualHost>2.problem
this keeps popping 'scheduler' force appears when I click start button, but there click 'scheduler start' back again the error message : https://docs.google.com/document/d/1WYq ... sp=sharing
):