OTRS Process question

[223roni256]

Hello I go question about Process in OTRS.

I created process and to start it i go to ticket->new process ticket, and ok ticket is created.

My question, is OTRS can create process with email customer. So customer send email to queue and that email is become to process ticket.


Thank you for your help.
Regard's.
OTRS 3.3.3 on ubuntu 12.04 LTS.

[223roni256]

I mean how to change ticket to process automatically. In dolfiz post with subject:
„[SOLVED] Process Tickets - Reply to customer through email” i found sentence „We create a
GenericAgent that, after the email fetching, creates a process ticket from the inbound email.” My
question is how do it ?
I search in option in Generic Agent and I can’t find right option to do it.


Thank's for help.
Regards.

OTRS 3.3.3 on ubuntu 12.04 LTS

[223roni256]

Is this possible in this system ? Sorry for my officiousness but it's very important to me.

Regards.

[jojo]

yes, this can be done via Postmaster Filter

PostMaster_Filters_-_Admin_-_OTRS.png

[223roni256]

Thank you very much Jojo, problem solved.

Regards.