Scheduler is not running. ISO install

[gregorywest]

I installed the ISO appliance, but for some reason I am getting the error message "Scheduler is not running"

How do I fix this?

[IvanTasso]

I´ve got the same error my version is 3.3.7 appliance.
I saw some things here but none help me ... i´ve got this msg error OTRS-otrs.Scheduler-36 Can not write into the PID file:'/opt/otrs/var/run/scheduler.pid'! Permission denied

I already tried to run this : bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=apache --web-group=apache /opt/otrs
BUT it says that apache user doesn´t exists.

I tried others solutions but still the same. for example try to copy the daemon on init.d there is no OTRS-SCHEDULER* on otrs folder.

Someone could help me plz ?

[IvanTasso]

System events shown this :

Tue Jun 3 17:50:02 2014 error OTRS-otrs.Scheduler-97 Process could not be found in the process table!
Tue Jun 3 17:50:02 2014 error OTRS-otrs.Scheduler-97 Can not write into the PID file:'/opt/otrs/var/run/scheduler.pid'! Permission denied
Tue Jun 3 17:50:01 2014 error OTRS-otrs.Scheduler-97 Scheduler could not delete PID file:'/opt/otrs/var/run/scheduler.pid'! Permission denied

[IvanTasso]

Hi Guys,

I´ve fixed that, the solution is :

bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs


Because on the appliance instalation the we user is not apache so its needed to run the permission using www-data

[gloowee]

Hi Guys,

I´ve fixed that, the solution is :

bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs


Because on the appliance instalation the we user is not apache so its needed to run the permission using www-data

Where do you run this command?