Hi everybody,
I implemented the test workflow process described in the admin guide (book ordering) and I checked it trying to create some tickets.
I started defining the required queues making them all related to "users" group but, that way, everybody could play the Manager role adn or the Employee role.
So I defined 2 groups: Manager_Scope and Employee_Scope; I assigned the Manager_Scope group to the "Management" queue and the Employee_Scope group to the "Purchasing" and the "Post office" queue.
Then I let all users have RO permission and "Move to queue" permission to Manager_Scope and Employee_Scope;
I let Manager user to have full rights to Manager_Scope and Employee_Scope;
I let Employee user to have full rights to Employee_Scope.
That way I could almost accomplish my goal: let ONLY Manager user the right to Approve the tk; let only the Employee user the right to handle all intermediate tk state and let all the users the right to view and track the status of the tk during the process workflow.
However I would like that some Transition "buttons" are visible ONLY by the intended users that may perform the Transition actions associated... while instead everybody can see for example the "Approved" / "Approval denied" Transitions (even if actually only the Manager have the rights to succesfully perform that actions and any other user would receive a "insufficient right" error message).
Is there a way to hide the Transitions for the users who do not have the rights to perform the related actions?
ACL? ... can anyone please give me some hints about?
Thankyou,
Giulio
[SOLVED] Hide Transition buttons for some users
Moderator: crythias
-
- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
[SOLVED] Hide Transition buttons for some users
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.
-
- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Re: [SOLVED] Hide Transition buttons for some users
Ok, I found out how to do... just a matter of permissions assigned to the Activity Dialogs themselves.
I think that the documentation should be a little bit updated to remark this point... I did not find any note about in the admin manual.
Giulio
I think that the documentation should be a little bit updated to remark this point... I did not find any note about in the admin manual.
Giulio
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.