I would like to add another field to the article display area in AgentTicketZoom. Currently there are No, Type, From, Subject, and Created. I would like to add a field called Revision.
Is there a way to do this? Thanks in advance...Dan.
Ading fields to article display in TicketZoom
Moderator: crythias
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dstover
- Znuny advanced
- Posts: 135
- Joined: 04 Jun 2013, 23:14
- Znuny Version: 3.3.3
- Real Name: Dan Stover
- Company: EMAC, Inc.
Ading fields to article display in TicketZoom
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
Ubuntu 12.04
MySQL DB
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crythias
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Re: Ading fields to article display in TicketZoom
create an Article Dynamic Field
Add the field to Ticket::Frontend::AgentTicketZoom###DynamicField within SysConfig (Frontend::Agent::Ticket::ViewZoom)
Add the field to the screen(s) to modify/apply.
It will show up.
Add the field to Ticket::Frontend::AgentTicketZoom###DynamicField within SysConfig (Frontend::Agent::Ticket::ViewZoom)
Add the field to the screen(s) to modify/apply.
It will show up.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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dstover
- Znuny advanced
- Posts: 135
- Joined: 04 Jun 2013, 23:14
- Znuny Version: 3.3.3
- Real Name: Dan Stover
- Company: EMAC, Inc.
Re: Ading fields to article display in TicketZoom
Thanks for your prompt reply. I appreciate it. I will look into it.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
Ubuntu 12.04
MySQL DB