Process error

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223roni256
Znuny newbie
Posts: 63
Joined: 30 Dec 2013, 14:27
Znuny Version: 3.3.3
Real Name: Lukasz Sobiepan
Company: Novum

Process error

Post by 223roni256 »

Hello I create my own process it work fine but I got this error

Defective Process configuration: 'Action' must be an array in Process: P7 -> Path -> ActivityEntityID: A5 -> Transition: T2 ! ! !

I check Actvity, ActivityDialogs, Transitions, Dynamic-filed and everything is work fine. Probably solution is simple but I can't find it.

Can you tell me what is It ?.


Thank's for help.
Regards.

OTRS 3.3.3 on ubuntu 12.04 LTS.
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Process error

Post by RStraub »

From the process.pm:

Code: Select all

 # if we have Transition Action and it isn't an array return
595	
    if ( !IsArrayRefWithData( $Transitions{$TransitionEntityID}{TransitionAction} ) ) {
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        $Self->{LogObject}->Log(
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            Priority => 'error',
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            Message  => "Defective Process configuration: 'Action' must be an array in "
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                . "Process: $Param{ProcessEntityID} -> Path -> "
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                . "ActivityEntityID: $Param{ActivityEntityID} -> Transition: $TransitionEntityID!",
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        );
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        return;
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    }
Can you post a screenshot of your transition-configuration?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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