We have the following problem:
We are connecting several external systems to our OTRS installation and we are using PostMaster filters for converting state, type, priority etc. Everything works fine - so good.
To reduce our filter rules we tried to use RegEx on the the filter rules instead of creating one single rule for e.g. each ticket state. But it don't work!
Example:
In the beginning of the body there ist the line: "Status: 17 (re-work to be done)"; matching our status "17 (re-work to be done)", that means every ticket state after "Status: " will be delivered exactly as our internal OTRS ticket state.
Using a single line ("body" :: "Status: 17 (re-work to be done)") everything works.
Using a RegEx like ("body" :: "Status: (*) ) and setting X-OTRS-STATUS with [***] it doesn't work.
What are we doing wrong; the OTRS documentation is not a powerful help
(((Thanx
Jens