Fetched mail not deleted from server

[guyisIT]

I'm running OTRS 3.1.7 on a Windows box, and things have been going smoothly until a recent reboot. Mail is configured to be fetched through the PostMaster Mail accounts page (under Admin), using IMAP.
The email message is successfully read and a ticket is created, but then the email on the server isn't deleted. This causes a duplicate ticket to be created every time OTRS scans the IMAP folder.

Another issue I've noticed is that when I click "Fetch Mail" to manually scoop up emails from the Postmaster Mail accounts page, OTRS again reads the email into the system, but then goes to a URL that looks like this

Code: Select all

http://helpdesk/otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=1;ChallengeToken=4f5305c2ad96dd61b0673102b6429870;

and the screen goes white. Previously, it would go back to postmaster page.

Any help is appreciated.

[guyisIT]

So... I changed my profile's preferences for New ticket notification and ticket move notification from "yes" to "no", and now emails seem to be getting picked up ok. That's the only recent change I can think of that I made before this started. I will try changing them back to "yes" and see if the issue comes back, then update this ticket.

Of course, if anyone has any other incites into this issue, I'd appreciate your feedback/ comments.

UPDATE: I just changed the settings back to "yes", and it appears to still be working.

UPDATE 2: So after doing another test, the issue came back.......... And again after setting my ticket preferences to no, the emails get scooped up and removed from the mailbox correctly. What the heck?!?!

UPDATE 3: I promise this is the last update, but this one is kinda important: I checked the logs (finally read the "read this first" sticky post) and new tickets are sending the auto email to the customer, but it says nothing about sending a message to the agent (regardless of what the above preferences are set to.) I hope this last bit of info helps.