Auto refresh doesn't work

[katerina]

Hi,
I did several upgrades and then auto refresh of dashboard and tickets stopped working.
I found that in the source code of the page there is no meta-equiv refresh, so after I have read viewtopic.php?f=62&t=7491

I put in /opt/otrs/Kernel/Output/HTML/myMotiv/HTMLHead.dtl

Code: Select all

<meta http-equiv="refresh" content="120">

This hack works, but now our technicians are complaining that the system is reloading when they are writing a ticket. So we need the system auto refresh only if a page without input is open. (That means dashboard and tickets)

Sorry, understand only the last answer of the viewtopic.php?f=62&t=7491, but I don't understand the answer before the last, which may be the right way to solve this issue (?)

In ttlcache I have 0.5 - I think that means 30s, it looks like OK for me and I have set refresh time 2minutes in user profiles, but it has no effect.

Thank you for any help.

[katerina]

I don't know the way to solve this problem nor where else to gain help, so I wil write here what I find out.

In /opt/otrs/Kernel/Output/HTML/Standard/HTMLHead.dtl

Code: Select all

<script type="text/javascript">
// We don't use an http refresh header any more because it causes problems with
//  open dialogs / popups (see bug#7135 and others).
var RefreshSeconds = parseInt("$QData{"Refresh"}", 10) || 0;
if (RefreshSeconds) {
    window.setInterval(function() {
        // If there are any open overlay dialogs, don't refresh
        if ($('.Dialog:visible').length) {
            return;
        }
        // If there are open child popup windows, don't refresh
        if (Core && Core.UI && Core.UI.Popup && Core.UI.Popup.HasOpenPopups()) {
            return;
        }
        // Now we can reload
        window.location.reload();
    }, RefreshSeconds *  1000);
}
</script>

So the problem with refresh header is known and otrs solves it by javascript.
So my next question is: Why this javascript doesn't work for me? Or

I found file
/opt/otrs/Kernel/Output/HTML/HeaderMetaRefresh.pm which has only 43 lines.
There I found the lines I have seen in
viewtopic.php?f=62&t=7491

Code: Select all

# get needed objects
    for (qw(ConfigObject LogObject LayoutObject TimeObject)) {
        $Self->{$_} = $Param{$_} || die "Got no $_!";
    }

Now I feel stuck again. How can I be sure the perl script /HeaderMetaRefresh.pm is running? I understand perl very poorly.

Thanx for any help.

[katerina]

Now I tried to downgrade otrs from version 3.3.6 to our previous version 3.3.4 and auto refresh works. So I have solved the problem for me, but I think it is a bug in version 3.3.6

[katerina]

Today I upgraded to version 3.3.7, but auto refresh doesn't work for me in this version, too. So I downgraded to version 3.3.4 and autorefresh works again. Did I miss anything?