Hello
I'm making some changes in "New Phone Ticket" in the Agent Interface and i have two questions:
1. Its possible to limitate the displayed Queues? The Sub-Queues should be hidden.
2. I want to display specific Services for each Queues. e.g. if i select QueueA, i can choose ServiceA. If i select QueueB, i can choose ServiceB and ServiceC. For the "New Ticket" in the customer interface i made ACL's to achiev this. Maybe in this case i have to use ACL's too but i have no clue.
Thanks
[SOLVED] Valid queues for new phone ticket
Moderator: crythias
[SOLVED] Valid queues for new phone ticket
Last edited by zip on 28 Apr 2014, 16:01, edited 1 time in total.
OTRS 5.0.9 - CentOS 7 - MariaDB 5.5
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crythias
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Re: Valid queues for new phone ticket
You should be able to use ACL's for both.
ACLs can be assigned per FrontEnd.
http://otrs.github.io/doc/manual/admin/ ... -reference
viewtopic.php?f=60&t=11235
ACLs can be assigned per FrontEnd.
http://otrs.github.io/doc/manual/admin/ ... -reference
viewtopic.php?f=60&t=11235
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Re: Valid queues for new phone ticket
thats it, thanks a lot!crythias wrote: ACLs can be assigned per FrontEnd.
OTRS 5.0.9 - CentOS 7 - MariaDB 5.5