[SOLVED] JS script error on IE 10

[srenon]

Hello,

I am migrating to OTRS 3.3.5 and when i am trying to connect with IE10 i get this message in a Windows message box : "Namespace Core.UI.AdvancedChart could not be initialized, because nvd3 could not be found"
No problem with chrome..

Thanks for your help

[jojo]

did you delte the OTRS Caches, the Loader caches and your browser cache?

[srenon]

I deleted OTRS caches and brower cache. What is the loader caches?

[srenon]

I deleted loader cache too.

I get the same error

[srenon]

Any ideas?

[jburke71]

I ran into this with a fresh install of 3.3.5. Turns out you have to turn off compatibility mode in IE10 for the graph to work correctly. Enable your menu bar (hold down the ALT key), then go to Tools -> Compatibility View Settings, and uncheck Display Intranet Sites in Compatibility Mode. Stupid default browser settings =).

[srenon]

jburke, you're the best!!!

Thank's a lot!

[joecopty]

Thanks, I had the same issue.

[mom20xx]

I ran into this with a fresh install of 3.3.5. Turns out you have to turn off compatibility mode in IE10 for the graph to work correctly. Enable your menu bar (hold down the ALT key), then go to Tools -> Compatibility View Settings, and uncheck Display Intranet Sites in Compatibility Mode. Stupid default browser settings =).

thats not stupid. In enterprise environment you'll need this for older apps. OTRS should for IE to use edge mode with correct response header.

[jojo]

OTRS does set this header. But IE defaults in most environements to use compability mode for intranet sites. So you have to switch it off!