Carriage return problem on attachment

[Colla]

Hi all,

I send an email with a txt file attached to the OTRS system, thi file contains the characters \r\n at the end of the line, when the mail is fetched by OTRS, it deletes all occurrences of \r.

How can i keep all \r char?

Thank you,
Mark.

[Colla]

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[jojo]

you seem to expect enterprise support in this forum. You should consider buying support.

please explain your issues in a more detailled way. I can attach text files without loosing anything.

[Colla]

I have a problem with txt attachments sent to OTRS.

- I have a txt file with at the end the CR and LF characters.
- I sent this file from my mailbox to OTRS and a ticket is generated.
- When I open the attachment form OTRS, every CR char was lost.

It seems like the OTRS client mail removes every CR character in txt attachments.

My question is: it's possible that is a problem of OTRS, or is a system problem?

I try on two different systems:
First: OTRS v2.3.11 Windows Server 2003
Second: OTRS v3.3.6 Centos 6

Thanks!
Marco.

[jojo]

OTRS does not change attachments

[Colla]

Thanks jojo.

Who knows what corrupts the file..

Marco.

[reneeb]

can you post the sourcecode of the mail (can be downloaded when you click on "plain view" button in the article)?

[Colla]

Hi reneeb, yes of sure!

This are the 2 files, one is the attachment and the other is the source of the mail. In the source there are carriage return characters..

Thanks,
Marco.

[Colla]

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