Help! The ticket counter on the OTRS Web is stuck at 10000.

JunTiburcio · Post by **JunTiburcio** » 29 Apr 2014, 09:53

Help! The ticket counter on the OTRS Web is stuck at 10000.

Kindly help.

TIA.

jojo · Post by **jojo** » 29 Apr 2014, 09:56

this is correct. as it makes no sense to show millions of closed tickets in a list. But you can search for the older tickets

zip · Post by **zip** » 29 Apr 2014, 11:19

you could try to set the limit higher, in Kernel\Modules\AgentTicketStatusView.pm line 192

my $Limit = 10_000;

(at your own risk!)

jojo · Post by **jojo** » 29 Apr 2014, 11:37

it is always a bad idea to change code...

Znuny Open Source Ticketsystem