Automatic Fetching not working

[pantered]

Hi;

My system is not fetching all that has to do with emails.

If i create a ticket using customer portal, the agent portal fetch the ticket automatically (because is not sended from email).
When i create a ticket using email client (outlook) otrs does not recieved anything until i click the "Fetch mail" button then it sync perfect and all the updates that had been worked by email on replies start to show fine in ticket zoom.

I google it for hours but nothing works for me.

I dont have a clue why it is not fetching automatically.

Any help is very welcome please and thanks!

[Wolfgangf]

obviously your cronjobs are not running

[pantered]

obviously your cronjobs are not running

Problem solved!

Apparently there was two cron jobs runnig at the same time for the same task.

Thanks anyway!