Removing owner option from ticket zoom view

[retro2707]

Hi,

I am new to OTRS and although have had some success modifying the dtl files to customize, I want to remove the owner option from the zoom view as shown below. Could someone let me know if this is a dtl or a sysconfig option? I cant seem to find it.

Many thanks.

Brendan

2014-05-06 10_45_14-0100090 - Zoom - Ticket - OTRS ITSM 3.3.6.png

[RStraub]

Hey there,

to remove the owner link, navigate in the SysConfig to:
Ticket -> Frontend::Agent::Ticket::MenuModule -> Ticket::Frontend::MenuModule###400-Owner

Add a new Key/Content pair and enter:
Key=Group
Content=rw:admin

This would restrict the Owner button to agents which have read/write rights in the group admin.

From the SysConfig explanation:

Code: Select all

[...] Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

[retro2707]

Exactly what I needed, thanks RStraub!