[SOLVED]Trying to upgrade otrs

[Lubomirsb]

Hello !
I want to upgrade otrs 3.2.9 to the latest 3.3.6 and first i need to install otrs 3.2.10. I am using Centos 6.5 and made a backup copy on the whole system.
The problem is that i am not so good with Linux so i dont know what exactly to do. First i stuck here:
1. Stopping the services -> ok
2. # rpm -Uvh --test otrs-3.2.10-01.rpm
error: open of otrs-3.2.10-01.rpm failed: No such file or directory

This is the problem. There is not such a package ? Or I am doing something wrong ?

[RStraub]

Did you download it?

Check this page, it seems these are the rpms you are looking for:
http://ftp.gwdg.de/pub/linux/otrs/RPMS/rhel/6/

[Lubomirsb]

Did you download it?

Check this page, it seems these are the rpms you are looking for:
http://ftp.gwdg.de/pub/linux/otrs/RPMS/rhel/6/

I didnt. Is there a specific location where the file must be stored ?

[RStraub]

I didn't upgrade OTRS yet - but I wouldn't think that the rpm needs a specific location, no.

[Lubomirsb]

I didn't upgrade OTRS yet - but I wouldn't think that the rpm needs a specific location, no.

Thank you !
[root@beast otrs]# rpm -Uvh --test otrs-3.2.10-02.noarch.rpm
Preparing... ########################################### [100%]
package otrs-3.3.3-01.noarch (which is newer than otrs-3.2.10-02.noarch) is already installed

This is what i get. There are currently people working so i will do the installation later.
I just dont know why it says that i have installed 3.3.3 ? Strange

[RStraub]

Hehe, neither do I

Try this: Navigate to your otrs root (/opt/otrs?) and do 'cat RELEASE'. Please Post the Version it reads.

[Lubomirsb]

Hehe, neither do I

Try this: Navigate to your otrs root (/opt/otrs?) and do 'cat RELEASE'. Please Post the Version it reads.

PRODUCT = OTRS
VERSION = 3.2.9
BUILDDATE = Do Jul 4 11:18:47 CEST 2013
BUILDHOST = otrsbuild.otrs.com

So its ok, I think that --test is bugged somehow

[Lubomirsb]

I need some help. When i try to upgrade this happens:
rpm -Uvh otrs-3.2.10-02.noarch.rpm
Preparing... ########################################### [100%]
package otrs-3.3.3-01.noarch (which is newer than otrs-3.2.10-02.noarch) is already installed

Any ideas ?

[crythias]

package otrs-3.3.3-01.noarch (which is newer than otrs-3.2.10-02.noarch) is already installed

In English, it means your package manager thinks otrs-3.3.3 is already installed, and you're trying to install 3.2.10

Somehow, the version you're running is not the version of the installed RPM.

"What do I do about it?"

Source upgrade the one you're running.

[Lubomirsb]

package otrs-3.3.3-01.noarch (which is newer than otrs-3.2.10-02.noarch) is already installed

In English, it means your package manager thinks otrs-3.3.3 is already installed, and you're trying to install 3.2.10

Somehow, the version you're running is not the version of the installed RPM.

"What do I do about it?"

Source upgrade the one you're running.

Thank you but what do you mean by "Source upgrade" ?

[crythias]

Source Upgrade = download the source (3.2.16 or 3.3.6) and read UPGRADING.md (3.2.16) or UPGRADING.md (3.3.6) according to documentation.

[Lubomirsb]

Source Upgrade = download the source (3.2.16 or 3.3.6) and read UPGRADING.md (3.2.16) or UPGRADING.md (3.3.6) according to documentation.

Ok I will do it , its just i thought that i need to upgrade it like 3.2.9 to 3.2.10 .... to 3.3.0 to 3.3.1
And why 3.2.16 or 3.3.7 ? In my case it says that 3.3.3 its the current version and 3.2.16 its also lower.
So i must just skip some upgrades and go for 3.3.3 ?

[Lubomirsb]

Also this shows that I am currently at 3.2.9

cat RELEASE
PRODUCT = OTRS
VERSION = 3.2.9
BUILDDATE = Do Jul 4 11:18:47 CEST 2013
BUILDHOST = otrsbuild.otrs.com

[crythias]

Also this shows that I am currently at 3.2.9

I did not overlook that post. It does not change the information provided.

[Lubomirsb]

Also this shows that I am currently at 3.2.9

I did not overlook that post. It does not change the information provided.

So ok i will upgrade straight to 3.3.3
I hope that this is going to be ok

[crythias]

Source Upgrade = download the source (3.2.16 or 3.3.6) and read UPGRADING.md (3.2.16) or UPGRADING.md (3.3.6) according to documentation.

Ok I will do it , its just i thought that i need to upgrade it like 3.2.9 to 3.2.10 .... to 3.3.0 to 3.3.1
And why 3.2.16 or 3.3.7 ? In my case it says that 3.3.3 its the current version and 3.2.16 its also lower.
So i must just skip some upgrades and go for 3.3.3 ?

Paraphrased: if you're on 3.2.x, you should upgrade to 3.3.latest. Please don't over-analyze this. From the linked documentation:

If you are running a lower version of OTRS you have to follow the upgrade path to 3.2 first (1.1->1.2->1.3->2.0->2.1->2.2->2.3->2.4->3.0->3.1->3.2->3.3 ...)! You need to perform a full upgrade to every version in between, including database changes and the upgrading perl script.

It's always 3.x.current -> 3.x.latest or 3.x.current -> 3.x+1.latest -> 3.x+2->latest ... 3.latest.latest, etc.

[Lubomirsb]

Everything went good. Just one question
In " /Kernel/Output/HTML/Standard/CustomerTicketMessage " there is no CustomerID in the hidden fields. How i can add it ?

[Lubomirsb]

Someone ?

[crythias]

Your question is off topic for this post and confusing.