Moderator: crythias
. Code: Select all
package Kernel::Config;
use utf8;
sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# Start of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
$Self->{FQDN} = 'servicedesk.ti8m.ch';
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# DatabaseHost
# (The database host.)
$Self->{DatabaseHost} = 'localhost';
# Database
# (The database name.)
$Self->{Database} = 'db';
# DatabaseUser
# (The database user.)
$Self->{DatabaseUser} = 'otrs';
# DatabasePw
# (The password of database user. You also can use bin/otrs.CryptPassword.pl
# for crypted passwords.)
$Self->{DatabasePw} = '****';
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")
#$Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
# (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
# if you want to use a local socket connection
$Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a tcpip connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = '/opt/otrs';
# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
# $Self->{SessionUseCookie} = 0;
# $Self->{CheckMXRecord} = 0;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
# --------------------------------------------------- #
# LDAP Settings Agent Backend #
# --------------------------------------------------- #
#
# This is an example configuration for an LDAP auth. backend.
# # (Make sure Net::LDAP is installed!)
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'host';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=ti8m,dc=ch';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
# # The following is valid but would only be necessary if the
# # anonymous user do NOT have permission to read from the LDAP tree
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs,ou=Services,ou=ti8m,dc=ti8m,dc=ch';
$Self->{'AuthModule::LDAP::SearchUserPw'} = '****';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 60,
async => 0,
version => 3,
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
};
# defines AuthSyncBackend (AuthSyncModule) for AuthModule
# # if this key exists and is empty, there won't be a sync.
# # example values: AuthSyncBackend, AuthSyncBackend2
$Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend';
#
# # agent data sync against ldap
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = '*****';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=ti8m, dc=ch';
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'cn=otrs,ou=Services,ou=ti8m,dc=ti8m,dc=ch';
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = '****';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};
# AuthSyncModule::LDAP::UserSyncInitialGroups
# # (sync following group with rw permission after initial create of first agent
# # login)
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];
# --------------------------------------------------- #
# Authentication Settings Customer Frontend #
# --------------------------------------------------- #
#
$Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host1'} = '*****';
$Self->{'Customer::AuthModule::LDAP::BaseDN1'} = 'dc=ti8m,dc=ch';
$Self->{'Customer::AuthModule::LDAP::UID1'} = 'sAMAccountName';
# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN1'} = 'cn=otrs,ou=Services,ou=ti8m,dc=ti8m,dc=ch';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw1'} = '*****';
$Self->{'Customer::AuthModule::LDAP::Params1'} = {
port => 389,
timeout => 60,
async => 0,
version => 3,
};
$Self->{'Customer::AuthModule::LDAP::Die1'} = 1;
# Enable LDAP lookups for Customer account information.
$Self->{CustomerUser1} = {
Name => 'LDAP Source',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'host',
BaseDN => 'dc=ti8m,dc=ch',
SSCOPE => 'sub',
UserDN => 'cn=otrs,ou=Services,ou=ti8m,dc=ti8m,dc=ch',
UserPw => '******',
AlwaysFilter => '(objectclass=user)',
port => 389,
timeout => 60,
async => 0,
version => 3,
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
},
CustomerKey => 'sAMAccountName',
CustomerID => '[customer_id]',
CustomerUserListFields => ['sAMAccountName', 'sn', 'givenname', 'company', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'sn', 'givenname', 'company', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
CustomerUserValidFilter => '(company=*)',
AdminSetPreferences => 0,
Map => [
[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'company', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
#$Self->{CustomerUser2} = {
# Name => 'OTRS Database',
# Module => 'Kernel::System::CustomerUser::DB',
# Params => {
# Table => 'customer_user',
# },
# customer unique id
# CustomerKey => 'login',
# CustomerID => 'customer_id',
# CustomerValid => 'valid_id',
# CustomerUserListFields => ['first_name', 'last_name', 'email'],
# CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
# CustomerUserSearchPrefix => '',
# CustomerUserSearchSuffix => '*',
# CustomerUserSearchListLimit => 250,
# CustomerUserPostMasterSearchFields => ['email'],
# CustomerUserNameFields => ['title','first_name','last_name'],
# CustomerUserEmailUniqCheck => 1,
# Map => [
# [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ],
# [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ],
# [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ],
# [ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ],
# [ 'UserPassword', 'Password', 'pw', 0, 0, 'var', '', 0 ],
# [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '', 0 ],
# [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],
# [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', '', 0 ],
# [ 'UserFax', 'Fax', 'fax', 1, 0, 'var', '', 0 ],
# [ 'UserMobile', 'Mobile', 'mobile', 1, 0, 'var', '', 0 ],
# [ 'UserStreet', 'Street', 'street', 1, 0, 'var', '', 0 ],
# [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 0 ],
# [ 'UserCity', 'City', 'city', 1, 0, 'var', '', 0 ],
# [ 'UserCountry', 'Country', 'country', 1, 0, 'var', '', 0 ],
# [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ],
# [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ],
# ],
# Selections => {
# UserTitle => {
# 'Mr.' => 'Mr.',
# 'Mrs.' => 'Mrs.',
# },
# },
#};
# --------------------------------------------------- #
# Sendmail Module for SMTP #
# --------------------------------------------------- #
$Self->{"SendmailModule"} = 'Kernel::System::Email::SMTP';
$Self->{"SendmailModule::Host"} = host';
$Self->{"SendmailModule::AuthUser"} = 'otrs';
$Self->{"SendmailModule::AuthPassword"} = '****';
$Self->{'SendmailModule::Port'} = '25';
# --------------------------------------------------- #
# Notification #
# --------------------------------------------------- #
$Self->{NotificationSenderName} = 'OTRS Notification Master';
$Self->{NotificationSenderEmail} = 'otrs-demo@ti8m.ch';
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use warnings;
use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.25 $)[1];
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
# -----------------------------------------------------#
Is that all the errors? Please post steps to replicate.erenk wrote:-> No UserObject! at /opt/otrs//Kernel/System/Auth/LDAP.pm line 25.\n
Yes thats all. I changed the line $Self->{'Customer::AuthModule1'} = 'Kernel::System::Auth::LDAP'; to $Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::LDAP';crythias wrote:Is that all the errors? Please post steps to replicate.erenk wrote:-> No UserObject! at /opt/otrs//Kernel/System/Auth/LDAP.pm line 25.\n
ok.erenk wrote:nothing happend
I forgot something to say, I updated otrs from 3.2.4 to 3.3.5 and yesterday I updated to 3.3.6.crythias wrote:Is that all the errors? Please post steps to replicate.erenk wrote:-> No UserObject! at /opt/otrs//Kernel/System/Auth/LDAP.pm line 25.\n
k. Well, as nothing happens, nothing to fix.erenk wrote:I forgot something to say, I updated otrs from 3.2.4 to 3.3.5 and yesterday I updated to 3.3.6.
Well I mean.. it didnt fix the problem. It just nothing happend. So the problem is still here.crythias wrote:k. Well, as nothing happens, nothing to fix.erenk wrote:I forgot something to say, I updated otrs from 3.2.4 to 3.3.5 and yesterday I updated to 3.3.6.
Ok, so I get en error when I try to connect to http://servicedesk/otrs/customer.pl. It showscrythias wrote:I can't fix nothing happened.
If you say, "I get the same error message when ...." (when what? describe the path of action to obtain the error message.)
"and the error message(s) in System Log say ..."
"and the apache error.log says ..."
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; or
$Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::LDAP'; is correct...
Make sure, for instance, that you're not also using CustomerAuth via SysConfig.