[Solved] Stats module with text search

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marcosaurelio
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Joined: 08 May 2014, 16:05
Znuny Version: 6.0.10
Real Name: Marcos Aurelio Silverio
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[Solved] Stats module with text search

Post by marcosaurelio »

Hello,

I'm trying to make a monthly report listing all tickets with a specific text but it's not working for me. Here is my stats config:

Dynamic-Objetc: Ticketlist
- Queue: Support
- Stats: Open and Closed
- Create Time: The last 1 month

Text: I've tried the word "Support" in a lot of ways: Support, "Support", *Support, "*Support"

OTRS Version is 3.2.9 in Centos with Mysql DB

Thanks for help.
Last edited by marcosaurelio on 13 May 2014, 02:28, edited 1 time in total.
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
crythias
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Re: Stats module with text search

Post by crythias »

Try %Support%
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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marcosaurelio
Znuny expert
Posts: 185
Joined: 08 May 2014, 16:05
Znuny Version: 6.0.10
Real Name: Marcos Aurelio Silverio
Company: Infracerta
Location: Brazil
Contact:

Re: [Solved] Stats module with text search

Post by marcosaurelio »

It Works!!!

Thanks for quick reply.
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
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