I need to auto-assign tickets to available agents in a round-robin fashion (or any other method).
There seems to be a module / add-on available in CPAN :: Kernel-Modules-TicketAutoAssignment. Has anyone used this? If I implement this, would there be issues during upgrading the OTRS version?
My OTRS version is 3.2.12; Installed on Linux server (Kernel 2.6.32)
Thanks in advance for your help.
Auto assigning agents to new tickets
Moderator: crythias
Re: Auto assigning agents to new tickets
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crythias
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Re: Auto assigning agents to new tickets
My take on this: viewtopic.php?f=53&t=16009#p82253
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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