Internal Server Error - customer.pl No UserObject! (solved)

[erenk]

I had 3.2.4 OTRS installed on CentOS 6.5. I updated OTRS to 3.3.6 and got an error on the customer.pl frontend -> Internal Server Error
I checked the log files and it shows -> No UserObject! at /opt/otrs//Kernel/System/Auth/LDAP.pm line 25.\n
Then I found on Otterhub the same error, but it didn't helped. The solution posted the user "crythias" and it didn't worked ->

bad: $Self->{'Customer::AuthModule'} = 'Kernel::System::Auth::LDAP';
good: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

<-

I tried this but without luck .

Can someone help me?

PS: I am new to CentOS and OTRS.

[reneeb]

Did you restart the webserver? Did the error message change?

[erenk]

Did you restart the webserver? Did the error message change?

Yes I restared the webserver but the error message is still the same.

[reneeb]

Can you post the complete error message (there should be a stracktrace so that one can see which line of code called which function)?

[erenk]

Can you post the complete error message (there should be a stracktrace so that one can see which line of code called which function)?

So I am new to Linuxworld and OTRS. Could you please explain me how to use stacktrace? I only have the logs and it says

[Tue May 13 11:07:16 2014] [error] [Tue May 13 11:07:16 2014] -e: No UserObject! at /opt/otrs//Kernel/System/Auth/LDAP.pm line 25.\n

And I also checked the line 25 in LDAP.pm and there is this:

Code: Select all

    # check needed objects
     24     for (qw(LogObject ConfigObject DBObject UserObject GroupObject EncodeObject)) {
     25         $Self->{$_} = $Param{$_} || die "No $_!";
}

ErenK

[reneeb]

Sorry, for those errors OTRS doesn't print a stacktrace...

Currently I have no idea what's going on.

[erenk]

Sorry, for those errors OTRS doesn't print a stacktrace...

Currently I have no idea what's going on.

Ok, thanks anyway for your reply.

Can somebody else help?