Adding image to email template

[ju88a]

Hi Guys

I need some help please, I have searched and searched and come up with not much to be honest. So I need to reply to customers and insert and image header file into a auto reply. In my searching I have enabled full rich text editor under sysconfig which did add a couple more options but I do not see insert image button. I have seen this button in the OTRS manual and other screen shots that I have seen while researching this but I cannot seem to add this button. I understand I could use HTML but its just not workable for what I need, I would like the OTRS to add the image from a local source rather than a url to load from web. I have found that maybe I need an updated CKeditor. I have been to the OTRS blog page for tweaking this but I think its possible that this is for an older version of OTRS.

Any pointers or definitive answer to this would be muchly appreciated.

Many Thanks
Craig

[jojo]

Auto Reply does not support attachments

[crythias]

viewtopic.php?f=62&t=23894#p99746

[crythias]

I would like the OTRS to add the image from a local source rather than a url to load from web.

this is ... interesting. You'd have to insure that the "local" source is accessible by all recipients.

another option:

base64 filename.jpg


<img src="data:image/jpeg;base64, [encoded stuff]" />

Example: (headphones picture)

Code: Select all

 <img src="data:image/jpeg;base64,
        /9j/4AAQSkZJRgABAgEASABIAAD/7QE6UGhvdG9zaG9wIDMuMAA4QklNA+0AAAAAABAASAAAAAEA
        AgBIAAAAAQACOEJJTQPzAAAAAAAIAAAAAAAAAAE4QklNJxAAAAAAAAoAAQAAAAAAAAACOEJJTQP1
        AAAAAABIAC9mZgABAGxmZgAGAAAAAAABAC9mZgABAKGZmgAGAAAAAAABADIAAAABAFoAAAAGAAAA
        AAABADUAAAABAC0AAAAGAAAAAAABOEJJTQQAAAAAAAACAAA4QklNBAIAAAAAAAIAAFBIVVQINQAA
        AAAARAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
        AAAAAAAAAAAAAAAAAAAAUEhVVAg0AAAAAAAEAAAAADhCSU0EBgAAAAAABwAEAAAAAQEA//4AJ0Zp
        bGUgd3JpdHRlbiBieSBBZG9iZSBQaG90b3Nob3CoIDQuMAD/7gAOQWRvYmUAZAAAAAAB/9sAhAAG
        BAQEBQQGBQUGCQYFBgkLCAYGCAsMCgoLCgoMEAwMDAwMDBAMDAwMDAwMDAwMDAwMDAwMDAwMDAwM
        DAwMDAwMAQcHBw0MDRgQEBgUDg4OFBQODg4OFBEMDAwMDBERDAwMDAwMEQwMDAwMDAwMDAwMDAwM
        DAwMDAwMDAwMDAwMDAz/wAARCAAyACQDAREAAhEBAxEB/90ABAAF/8QBogAAAAcBAQEBAQAAAAAA
        AAAABAUDAgYBAAcICQoLAQACAgMBAQEBAQAAAAAAAAABAAIDBAUGBwgJCgsQAAIBAwMCBAIGBwME
        AgYCcwECAxEEAAUhEjFBUQYTYSJxgRQykaEHFbFCI8FS0eEzFmLwJHKC8SVDNFOSorJjc8I1RCeT
        o7M2F1RkdMPS4ggmgwkKGBmElEVGpLRW01UoGvLj88TU5PRldYWVpbXF1eX1ZnaGlqa2xtbm9jdH
        V2d3h5ent8fX5/c4SFhoeIiYqLjI2Oj4KTlJWWl5iZmpucnZ6fkqOkpaanqKmqq6ytrq+hEAAgIB
        AgMFBQQFBgQIAwNtAQACEQMEIRIxQQVRE2EiBnGBkTKhsfAUwdHhI0IVUmJy8TMkNEOCFpJTJaJj
        ssIHc9I14kSDF1STCAkKGBkmNkUaJ2R0VTfyo7PDKCnT4/OElKS0xNTk9GV1hZWltcXV5fVGVmZ2
        hpamtsbW5vZHV2d3h5ent8fX5/c4SFhoeIiYqLjI2Oj4OUlZaXmJmam5ydnp+So6SlpqeoqaqrrK
        2ur6/9oADAMBAAIRAxEAPwCba9q/mIa5qAj1G5SNbiVURZWChQxAAAObbBjgYCwHLxxjwjZhOs/m
        nq1hqZ0yLUbiS5SglkkmkESM3RSQa18cryyxxNCIasmSMTQChf8A5o+edJuhFqYnEdAxaK4kqUYV
        DLy2bbKhlh1iGsZ49YsssPNOr3tnDeW+p3LwTqHjb1XrQ+O/UZljFjIsAOWIxIsBkX6b1r/BvP69
        P6v6Q9P1Obc+HpcuPLrTlmNwR8aq2pr4Rx0//9Dqp0qxvdSvAWHq/WJeY9/UObDHMiIcqBoB83+Z
        NPhjlnu51LyXE88rbmtBKwHb2zFkbLgS52zHzdH9W8kaVp2pqW1mGJDHIVNTDIoYKT/xWSyf7HDK
        NFlONI38vIJE8tpBJQmGVwKEMKPRwNv9bM7Ty9LmaY+lnnD/AJ0/j/2sv+ZGQ/y3+an/ACnwf//R
        7Z5f0iOfVNQncUIupCD4j1DmZx1Ae5v4qiHgGseW9R1D8zX8qfGG+umOCIjjSBpPUZzQboFLPy/l
        ynzcM86ej/nV5Mv7iC1utOSSYrWOe2iBLOgNVZQB2rkybbswvdBeVdEubPy/brPai0lI+KL9r4dg
        z/5ZHXMnDsG/AKiyH0v+da4U/wClh0/54ZC/3vwZf5T4P//S7Rp/mWz0kazeXdRBYyzvIB1IDmij
        3Y/CuZUo+gN0h6QXhuu/mRrEnnS41GyuZ7bUXartEUKW8YBPp1ZTyVV5f62VAOIZboPXvOd/qVyJ
        9WurqeeRarZQBjKEbvLQrHEHH+6lC8VySDIll35Z+ZUa6Xy/NDJDBOhltI7hOEiMd/hO/OOSnZm4
        v/rZZCTfgyb09F+qj6j6Pb67X/p3xv8AefBvv1v/05H5zvJZP09YpWpumei/tKk3IqfurmyMLwg+
        TkTjeN5nHBFb+abpXX1FvYzNb16PsDx/2QX/AIbMNwWfxeRtGm0S3vrKbnfXHp/XiWqWcoHc+3xH
        IEtkYoiOMzecPLVnGVeWwMjsyjdLdFPKp8C3Fcnj5soC5B6PUehXt9c/7F8n/H8G/wDjf//UOvMU
        nHzNqv8AzFzf8TOb3Tj92Pc7DEPQGPal5Xm1Mxm2VGaI84CH9KRD1oCfhI+nMLLpSDtycTLpjeyZ
        +Wfy080TQreW2txWC3NGNs6vNRT32KqG9hmOcRYwxGmf6T5QtPLSSTLcSX2pXQAu9Qm+2wXoiqK8
        Ix/LluOIDbjhSY/WR+jvVp/x+Up7/V8FfvPgv8b/AP/V6d5g/wCO5ff8o9/et/f/AN91/wB2f5f8
        2ZcPpH95/mt0eX8SGg+1/wBM7/zz64n/AJKJP+cmNl/cRf8AHK6D+4+x/sPbKv8ATMB8UTP9kf8A
        HP8A+enTEf5y/NG/9Mx/0rP96f8Ann9n/k5/xrg/i/i/3yOvV//Z
        " />