Hi!
I've been looking around for an answer to this question but with no luck.
I would like to create statistics/reports showing all activities containing time units/accounted time, not only summarized per ticket.
We are using free text fields to group tickets to projects/clients and would like to produce detailed information for billing reasons.
The report could look like this for one ticket (the list should just continue with other tickets):
Ticket# Title Type Text Accounted time Freetext1
2011062010000091 New XXX customer – email-external qwerqwerqwer 3 Project-1
2011062010000091 New XXX agent – note-internal asdfasdfasdfas 1 Project-1
2011062010000091 New XXX agent – note-internal tytyertyetyyer 3 Project-1
2011062010000091 New XXX agent – email-external ghkghkghkkgkh 3 Project-1
Is it possible to achieve this via the statistic module or should I aim directly on the data in the SQL?
Take care
/Magnus
Internal notes in statistics
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Internal notes in statistics
OTRS 3.0 on Windows with MySQL database connected to an Active Directory for Agents and Customers.
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Re: Internal notes in statistics
Most statistical reporting is done from the tickets table. If you want ticket_history, you'll probably have better luck via api or select via sql.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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