Where can I found Log.pm

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yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Where can I found Log.pm

Post by yuri0001 »

Hi!
In the Change Priority screen, after submit - there a an error message:
Software error.png
I can't found the file /opt/otrs//Kernel/System/Log.pm anywhere and understand nature of the error.
Please HELP!
A few days passed and a lot of different changes made, and only noticed the error today. :?
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Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
mshi
Znuny newbie
Posts: 66
Joined: 08 Mar 2011, 11:10
Znuny Version: 3.0

Re: Where can I found Log.pm

Post by mshi »

The file path of Log.pm is not displayed corrent in your error.png. Be noted there are two // between otrs and Kernel.

The correct path shouldb be: /opt/otrs/Kernel/System/Log/

Mshi
OTRS: 3.0.7
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server
yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Where can I found Log.pm

Post by yuri0001 »

In path you write there two files, noone contain line 160. In Errors chapter - the same post with same error while closing tickets. Is that a bug or somthing else?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
jojo
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Joined: 26 Jan 2007, 14:50
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Re: Where can I found Log.pm

Post by jojo »

A non clean migration or some changes on tables could be the cause for this.
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