Stats Overview doesnt work, Stats View does?

[harry]

Hi,

Have a strange problem with an existing installation.

For some reason /index.pl?Action=AgentStats&Subaction=Overview doesnt work and displays this error:
Software error:
Can't call method "new" without a package or object reference at /opt/otrs//Kernel/System/Stats.pm line 2238.

In /var/log/messages;
Jun 21 08:18:20 X OTRS-CGI-10[5094]: [Error][Kernel::System::Stats::GetObjectName][Line:2235]: Module .pm not found!

But if I go directly to an stats ID;
/index.pl?Action=AgentStats&Subaction=View&StatID=191

Everything works just fine, but for some reason doesnt the Overview module work.

I've verified with out test system that settings in Frontend::Module###AgentStats is the same as production.

Line 2238 in Stats.pm is:

2232 return if $Module eq "Kernel::System::Stats::Static::FAQAccess";
2233
2234 # load module
2235 $Self->{MainObject}->Require($Module);
2236
2237 # get name
2238 my $StatObject = $Module->new( %{$Self} );
2239 my $Name = $StatObject->GetObjectName();
2240
2241 # cache the result
2241 $Self->{'Cache::ObjectModule'}{$Module} = $Name;

It seems that %{Self} should have a value "Stats" (?), If changed to that the browser error changes to:
Software error:
Got no DBObject! at /opt/otrs//Kernel/System/Stats/Dynamic/TicketList.pm line 39.

AFAIK noone have done any changes to the system, as far as i can se from the subversion logs.

Hope this is enough information to help me. Thanks

[crythias]

Version?

[harry]

2.4.4 with security patches

[harry]

Any suggestions?

[crythias]

Yes, upgrade to 2.4.9 and see if that helps.
That you're finding this out, now, when the current version is 3.0.x, indicates it wasn't ever a problem before for you, you've never tried it before, or somehow, you've recently installed 2.4.4 ...

But I don't know enough about 2.4.4 to tell you this will be fixed or why it's not working.
But this might:
http://source.otrs.org/viewvc.cgi/otrs/ ... =rel-2_4_9

[harry]

Hi,

Thanks alot! I will look into it, this bug may be related so it wont harm to look into it.