I was asked the question the other day if you could create templates for new email tickets? I know that you can create templates for responses but cannot seem to find if you can do the same for new email tickets. Does anyone know if this is possible?
Thanks
Apply templates to new email tickets?
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jfreeman2nc
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Apply templates to new email tickets?
OTRS 3.1.4
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
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crythias
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Re: Apply templates to new email tickets?
You might be able to use a variation on this idea: http://forums.otrs.org/viewtopic.php?f=60&t=8032
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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