Hi
I am setting up a mailbox that will receive a lot of emails. I am going to set it up with Q-OTRS-Ignore so that it ignore certain emails from a specific sender.
My questions is about the Q-OTRS-Ignore feature. If i set it up, will it still pull the emails from the inbox but just not show them in OTRS, if so what happens to the emails. Or, does it just ignore them completely?
If anyone has any experience or can help it would be greatly appreciated
Q-OTRS-Ignore Question
Moderator: crythias
Q-OTRS-Ignore Question
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.
Re: Q-OTRS-Ignore Question
they are fetched but won't create a ticket (so they are moved to /dev/null)
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Q-OTRS-Ignore Question
Thanks alot. So they are still being pulled to the server, How would suggest the best way do have them deleted?jojo wrote:they are fetched but won't create a ticket (so they are moved to /dev/null)
The emails in question, there are alot of them, so I would need to have them deleted. IS this something i do from OTRS, or physically from the server they are being pulled to?
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.
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crythias
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Re: Q-OTRS-Ignore Question
All emails *are* deleted from server as OTRS gets them.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Q-OTRS-Ignore Question
We have OTRS installed locally, so I am thinking that the emails it fetches and ignores still get moved to the server where we have it installed?crythias wrote:All emails *are* deleted from server as OTRS gets them.
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
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Re: Q-OTRS-Ignore Question
Temporarily, until disposition (X-OTRS-Ignore) sends the individual email to /dev/null.Baustin wrote:We have OTRS installed locally, so I am thinking that the emails it fetches and ignores still get moved to the server where we have it installed?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Q-OTRS-Ignore Question
Great, thanks alotcrythias wrote:Temporarily, until disposition (X-OTRS-Ignore) sends the individual email to /dev/null.Baustin wrote:We have OTRS installed locally, so I am thinking that the emails it fetches and ignores still get moved to the server where we have it installed?
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.