I struggle implementing something I think would be extremely useful:
I want to have the same columns in the overview as there are in the other views (e.g. "My Tickets"). To be more specific - I'd like to see to which customer the ticket belongs (full name - not only the CustomerID) and to which agent it is assigned (same here - full name, not login-shortname).
Moreover it'd be nice if I had the table head row, with the option to sort by name, CustomerUser, time and so on. I guess this can't be that hard, because it's already there - in the other views ... but how?
I already managed to insert two new collumns with the agents short name and the CustomerID into the overview, by adding the lines
Code: Select all
<td>$QData{"CustomerID","15"}</td>
<td>$QData{"Owner"}</td>Can someone please help me?