Arrange Customer Edit form

[HervE]

Hello,

When you add a column to Customer User (or Customer Company), it's easy to have it in the Edit form: you just need to map it in Config.pm.

But now I have to add many columns to Customer Company, and I'd like to arrange the Edit form myself with subpanes, buttons, a better way to fill in dates, and so on...

How can I do that? I'm afraid changing AdminCustomercompany.dtl may be useless?

Regards,
HervE

[crythias]

copy the information from Defaults.pm into Config.pm:

Code: Select all

    $Self->{CustomerCompany} = {
        Params => {
            # if you want to use an external database, add the
            # required settings
#            DSN => 'DBI:odbc:yourdsn',
#            DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
#            User => '',
#            Password => '',
            Table => 'customer_company',
        },

        # customer uniq id
        CustomerCompanyKey          => 'customer_id',
        CustomerCompanyValid        => 'valid_id',
        CustomerCompanyListFields   => [ 'customer_id', 'name' ],
        CustomerCompanySearchFields => ['customer_id', 'name'],
        CustomerCompanySearchPrefix => '',
        CustomerCompanySearchSuffix => '*',
        CustomerCompanySearchListLimit => 250,
        Map                       => [

# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
            [ 'CustomerID',             'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],
            [ 'CustomerCompanyName',    'Company',       'name',        1, 1, 'var', '', 0 ],
            [ 'CustomerCompanyStreet',  'Street',     'street',      1, 0, 'var', '', 0 ],
            [ 'CustomerCompanyZIP',     'Zip',        'zip',         1, 0, 'var', '', 0 ],
            [ 'CustomerCompanyCity',    'City',       'city',        1, 0, 'var', '', 0 ],
            [ 'CustomerCompanyCountry', 'Country',    'country',     1, 0, 'var', '', 0 ],
            [ 'CustomerCompanyURL', 'URL', 'url', 1, 0, 'var', '$Data{"CustomerCompanyURL"}', 0 ],
            [ 'CustomerCompanyComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ],
            [ 'ValidID',                'Valid',   'valid_id', 0, 1, 'int', '', 0 ],
        ],

        # default selections
        Selections => {
              CustomerCompanyCountry => { 
                  '-'  => '-',
                  'United States' => 'United States',
              },
        },
  };

http://forums.otrs.org/viewtopic.php?f=60&t=7787

I don't have hints on subpanes or buttons, though. As for dates, I have an idea to extend the http-link, but that shows up everywhere.

[crythias]

Interestingly, I just figured out something...

CustomerCompany can be a selection list in Config.pm for a customer. It may or may not apply to anyone, but I wanted to post it just in case someone asks again.

[HervE]

Thank you crythias for your answers.

copy the information from Defaults.pm into Config.pm: (...)
http://forums.otrs.org/viewtopic.php?f=60&t=7787

Yes, I know that, and did it a long time ago already, and also tried to add an image thanks to your fantastic how-to (although I have no business application for it at the moment).

I don't have hints on subpanes or buttons, though. As for dates, I have an idea to extend the http-link, but that shows up everywhere.

http-link is perfect to do a hyperlink to an external URL (like googlemaps for instance) or internal - but not inside an Edit form.
I added some dates to Customer Company, and I'd like to make them easy to be filled in in the Edit form. If I could have the same thing as the pending date in the articles, I would be happy. And I can't figure out how http-link would help on this?

Then, since I added many columns, I'd like to organize the new fields in the Edit form layout.
For instance, display them in 2 columns. Reduce the width of the textboxes. Add a button to hide/show all these new fields. Add a button to empty all these new fields. Etc.

HervE