LDAP returning Panic No user Data

[tpham]

I am receiving "Panic! No UserData!!!" while trying to log into the client interface. My system logs show me that the user is authenticating properly but I cant seem to get it to create an account. I've searched the depths of the Internet for a solution and nothing has worked. I understand that is isnt suppose to create a user in the database but instead authenticate with LDAP itself. I just cant seem to get it to do anything. My config low is below. Can somebody tell me what I'm doing wrong? I want configured for client side only, not for agents.

A few things I've noticed:

After I edit and save the config.pm file, it doesnt seem to update everything in the sysconfig GUI settings. LDAP turns on but the other values stay the same. I am editing /etc/otrs/Kernel/Config.pm. When I go to "Customer Users", the source I have is "Database Backend" Isnt this suppose to be LDAP?


#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '192.168.10.67';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=contoso,dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=otrs ldap,OU=Users,OU=OU-Chi,DC=contoso,DC=com';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pwd';

# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};

#CustomerUser
#(customer user database backend and settings)
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '192.168.10.67';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=Users,OU=OU-Chi,DC=contoso,DC=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs ldap';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pwd';

#CustomerUser
$Self->{CustomerUser} = {
Name => 'LDAP Datasource',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '192.168.10.67',
BaseDN => 'OU=Users,OU=OU-Chi,DC=contoso,DC=com',
SSCOPE => 'sub',
UserDN => 'otrs ldap',
UserPw => 'pwd',
},

#customer unique ID
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};

# UserSyncLDAPMap
# (map if agent should create/synced from LDAP to DB after login)
$Self->{UserSyncLDAPMap} = {
# DB -> LDAP
Firstname => 'givenName',
Lastname => 'sn',
Email => 'mail',
};

[crythias]

Take a look at this, first: http://wiki.otrs.org/index.php?title=Us ... _customers

[tpham]

I modified my config.pm with those settings and i'm still getting the same error. Im about to go crazy.

[jojo]

Chck if you have a second Config.pm in the system (/usr/local/otrs/Kernel/ e.g.)

Customers are not synced, so this part is useless in Config. Please also have a look in the logfiles

[tpham]

nope, only one file.