Change Calendar or FSC within Change Module

[thorler]

Hello all,

When raising a change request within the change module one of the biggest perks is the calendar few which segregates all of the elements which make up a change request in a calendar view however what I am struggling to find out is if OTRS has an internal FSC(forward schedule of change) or change calendar which displays for example a weekly or monthly view of changes which have been raised with their colour codes displaying what is approved, pending approval etc within in a calendar view.

Does OTRS cater for this, with a module which has been designed with the ITIL framework behind it I find it hard to believe that a change schedule would have been missed off as this is an essential change management tool to allow the change analyst and or approvers to be able to clash manage changes and ensure there is not any negative or unforeseen impact of two changes taking place within the same window.

Plus from a business perspective a change calendar is an excellent way to report against changes from the previous week/month and the future changes being planned. It also would allow the change manager to add an entry to cover off dates for change freezes around annual peak periods or special business events.

Any help on this would be much appreciated, if there is not schedule of change calendar then I will promptly raise this idea as a future development suggestion for OTRS Change Module.

Best Regards

Thomas