Installing OTRSon Host Site....

[abuehrlen]

Hello,

I was just curious as to if OTRS could be installed on a host site such as 1and1?

Thank You

AB

[MichaelR]

You need an Unmanaged VPS or something similar, from what I could see you would need something like this: http://order.1and1.com/xml/order/VirtualServer

You cannot install OTRS on a 'managed host' from what I remember!

[ferrosti]

It would probably be a little more complicated, but I do not see a reason why it should not work.
You need:
- cron
- mysql with unlimited space (1&1 offers them in steps of 1GB, which is not enough)
- apache with mod_perl or at least perl through CGI
- ssh root access
- ability to edit apache config

[abuehrlen]

It would probably be a little more complicated, but I do not see a reason why it should not work.
You need:
- cron
- mysql with unlimited space (1&1 offers them in steps of 1GB, which is not enough)
- apache with mod_perl or at least perl through CGI
- ssh root access
- ability to edit apache config

do i have to install with the shell cause i tried using winscp ftp program and kept getting error

[jojo]

you'll need shell access to set permissions and also to change apache config

[abuehrlen]

you'll need shell access to set permissions and also to change apache config

well when i try to install the otrs using the ftp program winscp it tells me it cant find th otrs directory and is et the directory permission to 777 so not sure what woudl cause that

[jojo]

For instalaltion follow the documentation: http://doc.otrs.org/3.0/en/html/manual- ... -otrs.html

It is not possible to install via FTP without the steps descibed in this doc

[abuehrlen]

iv e extracted the files and copied the files and folders to my host server using the ftp program which commands do i need to run using the shell now that the files are already there

[jojo]

Read the docu! It is not possible

[MichaelR]

You need an unmanaged VPS. They are not that costly. End of story.

[ferrosti]

@MichaelR
This is absolutely wrong. There exist plenty of managed services with root permissions via ssh. So whats´s the problem?

@abuehrlen
You need at the very least ssh access to run some of the scripts in /opt/otrs/bin. Do you have permissions to do so?
In case you have a fully configurable cron for root user you could help yourself with that, but this is a pain in the a$$. At the very least you could script the installation procedure from the manual that jojo posted the link for.

[MichaelR]

@ferrosti I meant something with root ssh access. I only use unmanaged ones