Impossible to send e-mail

[lorenzopi]

This is the error I get when I try to open an e-mail ticket. I've configured SMTP in the Sysconfig as well.

Code: Select all

Traceback (4620): Module: Kernel::System::Ticket::Article::ArticleSend (v1.274.2.2) Line: 2042 
Module: Kernel::Modules::AgentTicketEmail::Run (v1.165.2.4) Line: 951 
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_20_28x86_29_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.89.2.1) Line: 204 
Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 
Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 
Module: ModPerl::Registry::handler (v1.99) Line: 31 

I have configured the SMTP server to accept IP relay from this server, and am using standard ports. Not sure what to make of this error message. Any help would be appreciated.

Thanks.

[MichaelR]

Can you telnet into the STMP server from the OTRS box and send an email through there? If you cannot, it's not OTRS' problem.

[lorenzopi]

Thanks. you helped solve the problem. There was a problem with communication between that box and SMTP.