I often use tickets-queue view to view queues per each queue. But I haven't found responsible displayed, which I care more than owner that is displayed.
Any way I can customize the columns on queue view?
Customize coloumns in queue view
Moderator: crythias
Customize coloumns in queue view
OTRS version: 3.1.12
OS: CentOS 5.5
LDAP: Microsoft Active Directory
Mail system: Microsoft Exchange
OS: CentOS 5.5
LDAP: Microsoft Active Directory
Mail system: Microsoft Exchange
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arcadas
- Znuny newbie
- Posts: 7
- Joined: 14 Jul 2011, 10:59
- Znuny Version: 3.0.8
- Real Name: Peter Perger
- Location: Hungary
Re: Customize coloumns in queue view
Maybe this help for you, here you can find the columns:
/Kernel/Output/HTML/Standard/AgentTicketOverviewSmall.dtl (in small view)
/Kernel/System/Ticket/Article.pm (line 1500)
/Kernel/Output/HTML/Standard/AgentTicketOverviewSmall.dtl (in small view)
/Kernel/System/Ticket/Article.pm (line 1500)
OTRS 3.0.8, RedHat Linux, MySQL database