ITSM command line installation

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nixman
Znuny newbie
Posts: 5
Joined: 14 Jul 2011, 19:22
Znuny Version: 3.0.9

ITSM command line installation

Post by nixman »

Hello,

How do we install ITSM 3.0.4 on OTRS 3.0.9 on command line..? As per the guides we can do this by command line but we haven't found ./opm.pl in /bin directory.

We have tried to installed it from the package manager web UI but it fails with the timeout while uploading the ITSM package.

Please advice how do we get the opm.pl binary or how do we install packages in command line

Thanks in advance
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: ITSM command line installation

Post by Wolfgangf »

Nixman,

what fails via the webinterface - i assume some MySql error: package to big?

Can you post the error message?
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
fondofotrs
Znuny newbie
Posts: 42
Joined: 13 Jan 2011, 09:40
Znuny Version: 3.04

Re: ITSM command line installation

Post by fondofotrs »

i agree. i thought that the problem was because of my network connectivity. i have experienced it and it took quite sometime to get it installed. i was able to do it using package manager. i had not experienced this kind of delay for earlier versions of itsm with otrs.
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