Cannot select ticket type in customer backend

[peacefrog]

Customer cannot select ticket type in drop down menu in customer web back end, user selects value, then page reloads and value goes to previous, default state

Example:

We have 3 ticket types created for specific customer with specific Theme

Bug
New Feature
Clarification

All of them are in sql with these id's : 13 - Bug, 15 - New Feature, 14 - Clarification

Here is a part of code in dtl file "CustomerTicketMessage.dtl"

Code: Select all

<!-- dtl:block:TicketType -->
                <div>
<!--<label for="TicketNumber">$Config{"Ticket::Hook"}</label>
                    <input title="Ticket#" type="text" name="TicketNumber" size="30" value="$QData{"TicketNumber"}" />-->
                    <label for="TypeID" class="Mandatory">
                        <span class="Marker">*</span>
                        $Text{"Type"}:
                    </label>
                    
                    <select name="TypeID" id="TypeID" class="Validate_Required ">
                      
                      <option value="13">Bug</option>
                      <option value="14">Clarification</option>
                      <option value="15">New Feature</option>
                    </select>
                    
                    <div id="TypeIDError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>
                    <div id="TypeIDServerError" class="TooltipErrorMessage NoJavaScriptMessage$QData{"TypeIDInvalid"}" ><p>$Text{"This field is required."}</p></div>
                    <div class="Clear"></div>
                </div>
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
    $('#TypeID').bind('change', function (Event) {
        // make sure the ticket is not yet created on queue change
        $('input#Expand').val(1);
        Core.Form.Validate.DisableValidation($(this).closest('form'));
        $(this).closest('form').submit();
    });
//]]></script>
<!--dtl:js_on_document_complete-->
<!-- dtl:block:TicketType -->

So, my question is: Why user cannot select ticket type? Not only in modified theme, but also in Standard theme, which haven't been modified and does contain different ticket types?

[peacefrog]

anyone?