[SOLVED] Sender address rejected: not owned by user

[alfar]

Hi,
I need some information about sending email from OTRS.

I have in my OTRS:
1. three POP3 email accounts:
rp@mydomain.com - for one application only
hd@mydomain.com - for every other things
help@mydomain.com - for my old customer which uses this email to send tickets
2. three email addresses - just to use them with specific queue as sender address
rp@mydomain.com - for one application only
hd@mydomain.com - for every other things
help@mydomain.com - for my old customer which uses this email to send tickets
3. SMTP account set in sysconfig
hd@mydomain.com
Envelop FROM is empty
4. Queue
RP - which have System address: set to rp@mydomain.com
HD - which have System address: set to hd@mydomain.com
etc...

And when i get new ticket to HD everything is ok, i can send an autoresponse, reply to customer from this email, but when i try to reply to custmer who sent his email to RP queue i get this massage:

Can't send to 'customer@company.com': 5535.7.1 <rp@mydomain.com>: Sender address rejected: not owned by user hd@mydomain.com

I was able to test it when i change in step 4 for RP queue system address from rp@mydomain.com to hd@mydomain.com it sends email properly, but my customer gets email from hd@mydomain.com, not rp@mydomain.com which is very important.

I haven't seen any option to set different SMTP authorization for different System Addresses from OTRS is there an option to solve this problem or i will have to use only one system address, but then why there is an option to select different addresses for queues

Best regards
Tom

[MichaelR]

There is a 'Multi SMTP/Sendmail' addon created somewhere. Have a search around for it.

Or just create 1 email account "catchall@mydomain.com" and make the others smtp aliases of catchall@mydomain.com
That might work :/

[alfar]

I can't have one catchall email, i need to have several email addresses to pass them exactly to one queue.
Of course i could use only web form to put tickets into OTRS, but easier for client is to use several email addresses.

I will search for the multi SMTP module, thanks for advice.

Best Regards
Tom

[renee]

The MultiSMTP addon is available at http://opar.perl-services.de/bin/index. ... /MultiSMTP

Any feedback on this addon is appreciated. If you have questions about it, you can drop me an email at info@perl-services.de.

[jojo]

Just change the settings of your Exchange Server to allow the user which is used for authentication to send with other mailadresses

[alfar]

The MultiSMTP addon is available at http://opar.perl-services.de/bin/index. ... /MultiSMTP

Any feedback on this addon is appreciated. If you have questions about it, you can drop me an email at info@perl-services.de.

Thank's for the module, seems to work fine I will test it and i will send You info if there will be a problem.

Best regards
Tom

[alfar]

Just change the settings of your Exchange Server to allow the user which is used for authentication to send with other mailadresses

You have assumed wrong that i have exchange server I can't change configuration of this SMTP server But this kind of configuration is safer, that's why MultiSMTP feature is better solution.

Thanks for advice anyway.

Best regards
Tom