IMAP fetch Cc address

[jaanus]

Hi!

Is it possible to get Cc addresses to show in AgentTicketZoom.pm if I send a reply from e.g. Outlook.

Thanks in advance,
Jaanus

[renee]

What do you mean exactly? If there is a recipient in Cc this is shown in the article...

[jaanus]

Thank you for the reply,

Please excuse my ignorance (noob) but dump from IMAP.pm doesn't show any Cc address, although I'm pretty sure I typed it in the Cc field in the mail client. Is it because Net::IMAP::Simple is used?

$VAR1 = 'Return-Path: <jaanus@andmevara.ee>
$VAR2 = 'X-Original-To: abi@support.av.andmevara.ee
$VAR3 = 'Delivered-To: abi@support.av.andmevara.ee
$VAR4 = 'Received: from post.andmevara.ee (post.av.andmevara.ee [10.0.0.8])
$VAR5 = ' by support.av.andmevara.ee (Postfix) with ESMTP id B5C232D0192
$VAR6 = ' for <abi@support.av.andmevara.ee>; Mon, 1 Aug 2011 11:39:46 +0300 (EEST)
$VAR7 = 'Received: from andmevara.ee ([10.0.0.8] RDNS failed) by post.andmevara.ee with Microsoft SMTPSVC(6.0.3790.4675);
$VAR8 = ' Mon, 1 Aug 2011 11:39:46 +0300
$VAR9 = 'Content-class: urn:content-classes:message
$VAR10 = 'MIME-Version: 1.0
$VAR11 = 'Content-Type: multipart/alternative;
$VAR12 = ' boundary="----_=_NextPart_001_01CC5026.9072C409"
$VAR13 = 'X-MimeOLE: Produced By Microsoft Exchange V6.5
$VAR14 = 'Subject: =?utf-8?B?UkU6IHRlc3QgOTI0IFtQw7bDtnJkdW1pbmUjMjAxMTA4MA==?=
$VAR15 = ' =?utf-8?B?MTEwMTIwMzRd?=
$VAR16 = 'Date: Mon, 1 Aug 2011 11:39:44 +0300
$VAR17 = 'Message-ID: <9CEB8E8763A2DC4B977F35857C5A275744682E@kiri.av.andmevara.ee>
$VAR18 = 'In-Reply-To: <1312179905.689073.562479127.11724.27@support>
$VAR19 = 'X-MS-Has-Attach:
$VAR20 = 'X-MS-TNEF-Correlator:
$VAR21 = 'Thread-Topic: =?utf-8?B?dGVzdCA5MjQgW1DDtsO2cmR1bWluZSMyMDExMDgwMTEwMQ==?=
$VAR22 = ' =?utf-8?B?MjAzNF0=?=
$VAR23 = 'Thread-Index: AcxQE8Ea5DZ+YEwcQO+HAkAkbkTVZQAEssIw
$VAR24 = 'References: <1312179905.689073.562479127.11724.27@support>
$VAR25 = 'From: =?utf-8?B?SmFhbnVzIEvDpMOkcm1hbm4=?= <jaanus@andmevara.ee>
$VAR26 = 'To: <abi@support.av.andmevara.ee>
$VAR27 = 'X-OriginalArrivalTime: 01 Aug 2011 08:45:27.0736 (UTC) FILETIME=[5CC67B80:01CC5027]


Jaanus

[renee]

IMAP does not change the mail source. So if you're sure that there should be a Cc, then it is another issue... I've just tested it on my OTRS instance and everything works fine.