Is it possible to filter ITSM Impact (FreeText14) per ACL?

[shostakovich]

Hi,

I want to have some ITSM impact values not available in certain windows. To be precise, I do not want to have ITSM::Impact values visible in AgentTicketPhone that start with "SR".

Code: Select all

$Self->{TicketAcl}->{'ACL-Name-998'} = {
   # apply always, for testing
   Properties => {},
   PossibleNot => {
      Ticket => {TicketFreeText14 => ['[RegExp]^SR.*'],},
   },
};

Well, it matches, but in any case the Impact dropdown will not be fed with anything. Even if I use the following, nothing will appear in the impact dropdown list e.g. in AgentTicketPhone:

Code: Select all

   Possible => {
      Ticket => {TicketFreeText14 => ['[RegExp].*'],},
   },

Any ideas? TIA

Michael

[crythias]

You could theoretically use my javascript/queue hack. http://forums.otrs.org/viewtopic.php?f=60&t=8032

[shostakovich]

Thanks, I'll keep that option in mind, it may be useful for other ticket freetext situations. Meanwhile, I found a way to get rid of the respective Impact values, but thanks anyway.