The api has both a $UserObject (http://dev.otrs.org/3.0/Kernel/System/User.html) and a $CustomerUserObject (http://dev.otrs.org/3.0/Kernel/System/CustomerUser.html). I'm struggling to understand the difference. Basically, if I want to add a new user so that I can then add tickets to it, which one should I be using?
Many thanks!
SOAP API - confused about users
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thepurpleblob
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renee
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Re: SOAP API - confused about users
Users are your agents (employees), CustomerUsers are your customers...
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thepurpleblob
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Re: SOAP API - confused about users
Ah... obviously 
Thank you !
Thank you !