Auto set TicketFreeText<n> to specific value - hidden?

[shostakovich]

The problem is, TicketFreeText<n> default values in Sysconfig do not apply, if TicketFreeText<n> is not available in e.g. AgentTicketEmail/Phone -> values are not set then. Even if I attach ";TicketFreeText5=1' to the html command line, the value is not set.

I want to set TicketFreeText5 without the user seeing it. I was thinking about hidden elements on the form, so I added

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<input type="hidden" name="TicketFreeText5" value="1"/>

to AgentTicketEmail.dtl line 42, but this does not set the value.

Underlying problem is, I want to prevent OTRS to send event based notification mails when the Agent uses "New E-Mail Ticket". I could resolve it with a TicketFreeText trigger. BUT if the value is not set at all, I cannot trigger this in Action=AdminNotificationEvent

EDIT. Hmm, maybe I have to set the value in AgentTicketEmail.pm/AgentTicketPhone.pm?

TIA

[shostakovich]

Strange. I'm convinced, if I set

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$Self->{TicketObject}->TicketFreeTextSet(
                    TicketID => $TicketID,
                    Key      => 'automail',
                    Value    => 'yes',
                    Counter  => 5,
                    UserID   => $Self->{UserID},
                );

after the for loop (at around line 929)

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       # set ticket free text
        for my $Count ( 1 .. 16 ) {

in AgentTicketPhone.pm, it must set the TicketFreeText5 with key "automail" and value "yes" - but it does not.

[crythias]

<input type="hidden" name="TicketFreeKey5" value="automail"/>
<input type="hidden" name="TicketFreeText5" value="yes"/>
This should work, but you might need to enable it in Sysconfig.