I would like to change the default Queue from RAW to something like "Common Queue".
Can any one suggest or help me out to achieve the objective??? I have found in the forum as well as in the wiki which suggest I have to do the modifications as bellow....
wiki say's ...
But when I navigate to the Frontend::Customer::ModuleRegistration , I do not find any "Ticket"-Group . To know the screen, please see the attachment.You can set a default queue by change the SysConfig Option "Action" in Frontend::Customer::ModuleRegistration below "Ticket"-Group to something like:
Action=CustomerTicketMessage;Subaction=StoreNew;Dest=1||Postmaster
where 1 is the Queue ID and Postmaster is the queue name.
I think , I have to create one "Ticket"-Group , but I don't know.... how to do that? can anyone help me in this regard.
All the suggestions will be appreciated ...