Communication Agent and Technical Support

[hendra_manto]

Dear All,

I try to use OTRS, I think it's a good system but I have some question :

I want to ask about " Communication about Agent with Technical Support ?"

Because, sometimes we use Technical Support to solve customer's problem in location.

Thank you.


Regards,


Hendra

[renee]

I do not understand what exactly you want to know. Can you add more details?